I think you'll enjoy this story. I just returned from the Super Bowl where I provided 10 specialty cameras for the CBS broadcast. Obviously, security was high and proper credentials were necessary to enter the stadium and specific locations inside. Even though I had the credentials, my "Orange Hat" became my primary identification. The credentials we wear around our necks get twisted and more often than not end up backwards requiring us to stop and turn the credentials around to gain entry. In my case, all of the area security guards soon recognized and identified with my Busted Knuckle hat and never asked to see any other credentials. I came and went as I pleased. Ah, the power of a "Busted Knuckle"!
You guys are way cool and right at the top of my places to shop for my beloved! He is going to really appreciate the hitch and is going to crack up when he sees the card that you sent. Too bad that I have to wait until his birthday in June for him to get it!
Thank you so much, and also thank you for the care you took to send the gift. There are many many businesses that could learn a lot from you!
Take care!
Laura (and my husband too)
We have received our goodies and my husband just loves everything, especially me for getting him such cool stuff. I have been told that he will need a steady supply of the hand salve, he's hooked, that stuff is a miracle cure for his sandpaper hands. The signs are just awesome and are already hanging on walls, we are just so pleased with everything. There will definitely be more orders in the very near future, I'd have to say we will be lifetime customers, oh ya!! Thank-you Greasemonkeys.
Sincerely,
Pam
Dear Mr. Tracy and the folks at Busted Knuckle Garage,
Just wanted to say thanks for the small tin of mechanic’s hand salve and lip balm. It came to my unit as part of an AnySoldier.com package. Given the sun, wind and dust in this place, it’s going to be put to good use.
Your kind thoughts and generosity are sincerely appreciated. Thanks for your support and all you do for U.S. servicemen and women.
Best wishes from Baghdad,
MAJ Joe Tombrello
Knuckleheads,
I received my shirt today.
I first learned about Busted Knuckle Shirts while I was deployed to Baghdad, Iraq. A co-worker would wear her shirt to work about once a week. She has a great picture of herself in her Busted Knuckle shirt standing on an M1 tank under the crossed swords at the Parade Grounds in Baghdad. You get a good view in the back ground of the rubble that is the remains of a bombed out building. The shirt became something of a good luck charm for her because every time she wore the shirt on a convoy, it was incident free. After a few months she basically wore it on every convoy. So you and all the guys at the Garage can say with pride that a Busted Knuckle Shirt has been worn on just about every US Camp in Iraq at some point in the last two years.
Thank You for supporting our troops, it truly means a lot to them.
HF
Thank you again for the great for my dad, the great service, and even the toolbox sticker for myself. You guys really went above and beyond. And did he love it? Oh yeah!
Thanks again,
Geoff
Dear Greasemonkeys:
I just wanted to let you know that I received the package today. The clock is great! It is actually a birthday gift for a co-worker friend of ours. It will really be a great gift for him, because he recently hurt his hand working on a Jeep in his garage! He has always mentioned that he wished that he had a cool clock to hang in his garage; he will be the proud owner of one in 2 days! Thanks also for the goodie bag, that was a really nice extra touch. I appreciate doing business with you and hopefully we can do business again in the future.
Take care and have a great week,
Debra
I'm a little late with this reply, sorry. My order arrived in record time and was everything I expected, maybe more. You have great products!
RC
I just wanted to write and let you know our order arrived...and in plenty of time for our new son-in-law's birthday on April Fool's Day. The garage stool looks great!!! Even nicer than we had expected! It's perfect!
I showed a co-worker at the bank where I work your website and she was so excited! Said it was going to be her new favorite site. She and her dad are real "fixer uppers".
It had really been a pleasure doing business with you and we will definitely be back!!! I know my son-in-law will just love that stool!
Judy
I ordered the mechanics hand salve last week, and I am amazed at how well this product works! my elbows were so rough that they were snagging my shirts and bleeding. Now they are soft and smooth and on their way to a full recovery! In fact everytime I put it on my 3-year-old daughter wants me to put some on her hands! THE BEST STUFF I HAVE EVER USED! Much better than the Husker lotion!
Donald
You guys are nuts, but we love you. Thanks for the order ... husband is thrilled with fender cover and liked the candy.
Dee
Hello!
I ordered from the website in the beginning of February. I ordered the mechanics shirt and had it embroidered. I gave it to my boyfriend as a gift and he LOVES it! Your logo is awesome and so is the name of the shop. I will definitely be shopping on your website frequently. We will be in the Prescott area in May, and we were hoping to stop by and see the shop if that is possible. Anyway, We love the products! Thanks a bunch!
Rebecca
The sign was a hit. My sister said he hung it up immediately and it looks great. I also received my statement today and was happy to see you added a couple of freebies to the package. I will definitely be doing business with you again. I know plenty of Gearheads.
Thank you for going over the top on customer service.
Susan
I searched for the Busted Knuckle Garage metal sign for three years because my boyfriend told me about it and didn't buy it right away. I found it at a flea market last Christmas and paid way too much for it then I find this site. I haven't received my stuff yet but I know it will be right and on time. Never in my life have I received a response to a question so quickly and sweetly than I have from you. I have never been so excited to spend money on something. Because of you, I won't have to worry about buying gifts for him ever again.
Thank You so much.
Sara
Thank you so very much for the great service. It's nice to see someone out there give the attention to customers like I try to give to mine. I heard a saying once, " Under sell and over deliver." You have certainly done that.
Yours very truly,
Jeff
You guys rock!!! Was very happy to see the email stating that the clock was
being shipped Saturday morning, got it today. It's very cool. Your company
provided me with excellent customer service, super fast shipping and a great
product. I will be a repeat customer. Thank you so much.
Candi
Once again thanks a million, without question this has been the best shopping experience I've had over the internet, you'll be hearing from me again.
Brett
I received my order yesterday. I am very pleased with the quality of the merchandise, the speedy delivery, and your willingness to comply with my desire to have no logos or identifying markings on the package (gotta keep my hubby guessing!).
You have a great company - I'll be ordering from you again.
Joy
I just had the most wonderful buying experience thanks to the "Head Wrench" Warren Tracy! As usual, I waited until the very last minute to order an item my father had wanted for his birthday (4 days before Thanksgiving). I made my inquiry with Warren and didn't even have to explain my desperate situation to him. He told me the item would go out today so that I would receive it just in time for my father's birthday. I can't tell you how impressed I am with the service I received. This is truly a reflection on your business and I wish you all the success in the world because of it. I only hope my father asks for something from The Busted Knuckle Garage for Christmas so I can do business with such a wonderful company once more.
Thank you again Warren, you really helped me out and I appreciate your wonderful service! Best wishes to you and the Happiest Thanksgiving to you and the other Greasemonkeys at the garage.
Cheers!
Michelle
To the Great GreaseMonkeys in The garage...
oh you'll hear from me again, blessed as I am with son, husband and brother who are all nuts over bolts, machines and vehicles.. just trying to find things for their little selves at holidays was a challenge..but NOW thanks to thee, not so much.
Claudia
I have been using your salve on my hands for several years. I first meet you
at the annual Cottonwood show. That was about 3 years ago or so, and you
said it was the first time you had been to our show. We talked for awhile
and I left, then I came back. I'm glad that I did. I've used it on my hands
often, and found other uses for it. I had a big block Ford engine (460
complete), that someone was moving, fall on me. It hit my legs and tore them
up some. This was about 8 months ago. I was having all kinds of small
infections in my left leg. Then I decided to try your salve on them. I've
been using it for about a month now and it's almost completely healed. I've
been seeing your products in several of the high end catalogues, and since
I'm at the bottom of my last tin, I wanted to order from you and not the
other guys because I wanted to thank You for introducing me to your healing
salve. Now I'm going to try the one for sore muscles. Thank you for taking
the time to talk to an old hot rodder several years ago.
Roger
Hello Greasemonkeys,
I just recieved our sign today and I love it. It is beautiful and will look great in our new garage. Thank You so much!
Mitzi
Thank you for such prompt service! My order arrived in only two days and was received in excellent condition. The "extras" of the stickers and ID cards was a pleasant surprise. I will definitely tell all my friends! Have a great day.
Sincerely,
Cindy
Hey Gearheads,
I received my order yesterday. I really appreciated the free sample of hand cleaner and the hilarious Gearhead ID.
My Dad is a mechanic and he is going to love it. He will be the envy of all the other grease monkeys in the garage! The shirt I bought him will compliment his official NYS Thruway gear! Ha ha.
Michele
Hi Warren,
First of all, let me be the one thanking you! I honestly cannot remember such extraordinary customer service. I suspect you may think I'm overstating, however, I assure you I am not. I have now emailed 12 people telling them what a great experience I just had with you and your website, which is awesome in itself. I plan on telling more!
That was great news regarding the UPS ground service; thank you for checking that option for me. I wish you and all your "grease monkeys" a great day, and know that thanks to you and your "garage" I also will have a great day.
Thanks again,
"JR" Jean Ricetti
Hey Greasmonkeys,
The fender grippers rule! They have saved the finish on my 1964 Fairlane more than once! Thanks for providing such a great product!
Greg Longo
I received my order Tuesday afternoon as you promised! Thank You for the "GREAT SERVICE". I will be sharing this info with others.
I'm sure our Son-In-Law will be very pleased with his gift. I'll be back for Holiday shopping.
Virginia Hollingsworth
The sign and mat came in great order today. My brother will love them and feel better about always having "busted knuckles".
Thanks and best wishes,
David Valkema
Your service and communication have been great. Maybe all my friends this year will be getting stuff from Busted Knuckle Garage. Excellent service.
Thanks for keeping me posted,
Patrick
Just wanted to let you know that I got the package a couple of days ago. Thanks again!
Don
P.S. I've already used the Hand Salve and WOW!!! What a product.
Just wanted to let you know that I placed an online order last weekend, hoping it would reach my Dad by Father's Day. He called me today and has already received it - THANKS SO MUCH FOR BEING SO EFFICIENT!! He liked the sign and has already hung it up in his garage!
I appreciate your help in having my Dad think I'm a prepared, organized daughter!! :)
With sincere thanks,
Tracey Leinonen
Just wanted to let you know my stuff arrived on time today and I'm very pleased with my order. You guys have great customer service. I just know my dad will love the stuff. Thanks again!
Thank you,
Nicolle Null
Thanks for taking care of my order right away and getting back to me on it so promptly. Pretty rare these days. I am the proud wife a very hard working mechanic, so naturally I fell in love with your products and thought I'd give you a try. Looks like not only are your products awesome, but the service and the people are too! As you know Greasemonkeys have only two types of friends; other greasemonkeys and people who need something worked on. I very much intend to pass the word along about how great it is to do business with the Busted Knuckle Garage. I'm sure I'll be ordering soon.
Many thanks!
Jackie B.
I wanted to thank you for having these great items for me to order for my husband for Christmas! He loved it all. He can't decide where the new sign should go yet.
He loves working in the garage on cars, tractors, trucks, and just about anything. . .even after accidentally cutting his big toe off with a circular saw last year!!! Oops! So the "Busted Knuckle Garage" really fits at our household, even if it was a toe instead!
Hoping you had a very wonderful Christmas and Happy New Year!!!
Thanks again!!!
Joy K.
I received my sign on Saturday. It looks BEAUTIFUL! I am sure
that my brother-in-law is going to absolutely love it when he opens it on
Christmas. Thank you so much for replacing the one that the post office
ruined. I really appreciate it. It has been a joy doing business with you.
I will definitely be recommending your website to my friends. Have a very
Merry Christmas!!
Sincerely,
Karen C.
Dear Greasemonkeys,
I thought you would enjoy seeing two of the guys working in the garage sporting our new official uniforms. These shirts are great!! They don't show the dirt and wash up like new. We also love your Mechanic's Hand Salve. The healing effects are awesome and the herbal scent keeps the women happy by eliminating the smell of gasoline and oil. Thanks again and keep us in the loop on any new products.
Happy motoring,
Russ B. / Scottsdale, AZ
Thanks for taking care of my order right away, and getting back to me on it so promptly. Pretty rare these days. I am the proud wife of a very hard working mechanic, so naturally I fell in love with your products and thought I'd give you a try. Looks like not only are your products awesome, but the service, and people are too. As you know greasemonkeys have only 2 types of friends; other greasemonkeys, and people who need something worked on. I very much intend to pass the word along about how great it is to do business with The Busted Knuckle Garage. I'm sure I'll be ordering again real soon.
Many Thanks
Jackie Brandt
Last week I received your customer welcome letter which includes your "mission statement". A place to get away to, the good ole days. You're right we do NEED that!! Anyway, thanks for the letter. I got my two signs also and ahead of schedule. They look great ! Have a great Holiday Season and I'll look forward to working with you again.
Sincerely,
Tim Ludwig
I love the salve. I'm an electrician, my hands are my livelihood. The salve keeps me going.
Thanks,
T. Allman
I bought a Busted Knuckle Garage gift for someone, who owns a mechanic shop. he loves it. Thanks. Packing was great! Thank you and have a great day.
Patricia Hustoo
I saw your website listed on a search I did for "wooden personalized garage signs," and I'm very impressed with all your products. I think we have found our official garage accessory in your company!
Thanks for making it so easy to find the perfect gift, and best of luck to you and your staff.
Becky Sullivan
Great site and great merchandise! This is a small startup company. I bought two t-shirts from them and they are excellent quality. These folks are truly a top-notch operation and very deserving of your business. If you're a gear head, bust your knuckles on weekends while tinkering with your Jeep, or you have a buddy who is/does, give these folks a glance.
Thanks again! (The T-shirts are cool! Thank you!)
Frank Weeden
Thank you to the Busted Knuckle Garage,
We were impressed that we received the package so quickly. Thanks for the catalog and decals too! We enjoyed meeting you at your booth during Arizona bike week.
Sincerely,
Brian B. / Phoenix, AZ
Thanks you guys have great customer service!!!
Frank L. / Grapevine, TX
Thanks for shipping my order so promptly! It is for a gift for our daughter who is graduating from school as a new automotive technician. We will keep you in mind for any future gifts! It was a pleasure doing business with you—even though we never actually spoke on the phone!
Thanks again!
Lois C. / Fruitland, ID
Your service and communication have been great. Maybe all my friends this year will be getting stuff from Busted Knuckle Garage. Excellent service.
Thanks for keeping me posted,
Patrick O. / Belair, KS
This is a very belated "Thank You" I had placed an order with you at closing time the week just before Christmas and you said that you would do what you could to get my order out immediately…..Well I received it on Saturday before Christmas and was so enthusiastic to have the T-shirt and other goodies to give to my husband……Which he enjoyed them greatly.
I just wanted to let you know that your expedient service was greatly appreciated and I am always sharing that info with others. As we have many generations of Mechanics and car enthusiasts in the family, and they all enjoy your products.
So THANKS again,
Jayelynn L. / Janesville, WI
Thanks! My husband is going to love this. . .he has never seen your products before. And of course he is a hobby mechanic and drag racer in the middle of three projects! I found out about your website & products in our newspaper, the Tulsa World and an article about the salve. This after a weekend of hearing my husband talk about his hands being sore from "busting his knuckles!"
Thanks so much and I will look forward to surprising him!
Milly D. / Tulsa, OK
We got the sign this morning. We have another family gathering to do this weekend with grandparents, and we can give the sign to our son at this gathering. Thanks for all your help. We have never dealt with a company that has such a wonderful customer service department.
The Youngs
Oh joy, the fantastic t-shirt has arrived! I wore it without washing it even working on the car seemed so much more comfortable. Seriously though, a great shirt!
Thanks very much!
Alex / Australia
Thank you for sending me the e-mail in regard to the customized sign I ordered yesterday and giving me other gifts suggestions. I am impressed with your excellent customer service!
Thank you again.
Tina S.
I just received the Mechanic's Hand Salve. It works great and my husband loves it.
Thanks,
Angela G.
Thanks for the great service. I am impressed with your correspondence. It's those little touches that keep customers coming back.
Sincerely,
Cindy
Just got my Busted Knuckle Garage bar stool; I love it and want to buy more!
Thank you very much,
Randy B.
I talked with you at the Hot Rod Nationals in Louisville, KY, and you gave me a sample of the hand salve. I have really enjoyed the salve and my sample is almost gone. So now I look forward to receiving my full size salve, how great!
Chris J.
Thanks for following up! The package arrived right on time and was very well-received! I'll be telling all my friends.
Carolyn K.
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